Frequently Asked Questions

Placing An Order

How do I place an order?

Browse our website, add items to your basket, and proceed to checkout. Follow the on-screen steps to complete payment securely.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations aren’t always possible. Please contact us as soon as possible and we’ll do our best to help.

I didn’t receive an order confirmation, what should I do?

Please check your spam or junk folder first. If you still can’t find it, contact our customer service team and we’ll resend it.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account is optional but gives you quick access to your order history and saved details.

Where can I find my order details?

Order details can be found in your order confirmation email or within your account if you created one.

Delivery

What delivery options do you offer?

We offer DPD UK tracked delivery. Most orders delivered within 2 working days. Available options and costs are shown at checkout.

Do you deliver outside the UK?

Currently, we only deliver within the UK.

Which courier do you use?

We use reliable tracked courier services such as DPD. Some postcode exclusions may apply.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with tracking details. You can track your order on the DPD website below.

Returns

What is your returns policy?

You can return unwanted items within 7 days of receiving your order, provided they are unused and in original packaging.

How do I return an item?

Please contact our customer service team with your order number, and we’ll provide return instructions.

Are return postage costs refundable?

Unfortunately, we do not offer free returns. Return postage costs are the responsibility of the customer.

What if my item is faulty or damaged?

If your item arrives faulty or damaged, please contact us with photos and we’ll resolve the issue promptly.

Accounts

How do I log in to my account?

Enter your email address and we’ll send you a one-time login code to access your account. No password is required.

I didn’t receive my login code, what should I do?

Please check your spam or junk folder first. If it hasn’t arrived after a few minutes, you can request a new code or contact our customer service team for help.

What can I do in my customer account?

Once logged in, you can:

  • View and track your orders
  • See your order history
  • Manage saved delivery addresses
Can I change my email address?

If you need to update the email address linked to your account, please contact our customer service team and we’ll assist you.

Customer Service

How can I contact customer service?

You can contact us via email, our phone lines or through our website contact form. We aim to respond within 24–48 hours.

What are your customer service hours?

Our customer service team operates Monday to Friday - 10:00 AM - 4:00 PM, excluding public holidays.